Bayley House manages cancellations/no shows for all activities and bookings in accordance with the NDIS requirements.

Please be aware that if you need to cancel any activity or booking you are required to contact us several days prior to the to avoid charges, please call (03) 9982 1500.

Short Notice Cancellations

For all Short Notice Cancellations (no-shows) Bayley House will claim 100% of the agreed fee associated with the activity from your plan, subject to this Price Guide and the terms of your service agreement.


You are required to show up for a scheduled support at the agreed place within a reasonable time. If you unable to attend, you need to give at least two clear business days’ notice minimum when the support is less than 8 hours and less than $1000 or five clear business days’ notice for any other support.

For more information please refer to the NDIS Price Guide.