We welcome all feedback, suggestions or concerns in our drive for quality in everything we do. We want to hear from you! Click here to leave your feedback 

We want to hear from you! We welcome all feedback, suggestions or concerns in our drive for quality in everything we do.
How to contact us
Call: (03) 9982 1500
Email: contactus@bayleyhouse.org.au
We are conveniently located 10 mins walk from Middle Brighton train Station which is on the Sandringham train line. We are also well served by a variety of bus routes including the 703, and 923. Many of the people we support use public transport to reach us.
Bayley House
ABN 79 262 349 071
52 Middle Brighton Cresent, Victoria 3186
Opening Hours:
Brighton Campus Reception Monday to Friday
8.15am – 4.15pm
Do you have a suggestion, compliment or complaint?
We always welcome new ideas or ways to improve our services. If you have a suggestion, talk to us, telephone us, email us, write a letter or use the Contact Form here to let us know.
We want to hear any complaints you may have because it leads to improved supports and services. We will work to resolve the issue promptly and sensitively, always respecting confidentiality.
Your views matter to us.
Disability Services Commissioner
The Disability Services Commissioner works with people with disabilities (and their families) and disability service providers to resolve complaints.
The Commissioner is independent of Bayley House, the government, the Department of Health and Human Services and any disability service providers. The Commissioner encourages and assists the resolution of complaints in a variety of ways including informal discussions, conciliation processes or formal investigations.
Contact the Disability Services Commissioner via: Complaints Hotline: 1800 677 342
Email: contact@odsc.vic.gov.au

How to contact us

Absent Line

If you are going to be away please notify us 48 hours in advance to avoid any charge on (03) 9982 1500 or email here

General enquiries

For general enquiries call 03 9982 1500 or email us here

For general account enquiries please call 03 9982 1515 or email Client Services Team including;

  • Billing/invoice enquiry
  • Budget enquiries
  • Request Quotes
  • Service Agreements and Schedule of Supports (expiry dates or new plan notification)
  • Enquiries about additional service availability
  • Notify BH of an upcoming plan review
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    Registered NDIS Provider

Bayley House
ABN 79 262 349 071

Brighton Campus
 52 Middle Crescent, Brighton VIC 3186 Google Map
Reception Hours: Monday to Friday 8.15am – 4.15pm

We are conveniently located 10 mins walk from Middle Brighton train Station which is on the Sandringham train line. We are also well served by a variety of bus routes including the 703, and 923. Many of the people we support use public transport to reach us.

Hampton Campus
928 Nepean Hwy, Hampton East VIC 3188 Google Map

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    Do you have a suggestion, compliment or complaint?

    We always welcome new ideas or ways to improve our services. If you have a suggestion, talk to us, telephone us, email us, write a letter or use the Contact Form here to let us know.

    We want to hear any feedback you may have as it leads to improved supports and services. We will work to resolve the issue promptly and sensitively, always respecting confidentiality.

    Your views matter to us, click here to leave your feedback