Staff Updates

25 August

Welcome to August!

We are thrilled to introduce our New Staff

We are excited to share that Kinga has recently joined us as the People & OHS Advisor, in our People & Culture team. Kinga brings with her a wealth of HR and business operations experience and is looking forward to meeting and working with everyone.

Outside of work Kinga loves to travel (and hates to cook!).

A big welcome to these staff who have also joined us recently!  We are excited to have you join the team…

  • Alice Parkinson, Team Leader Asling (STA)
  • June Ouma, Support Worker (Home & Living)
  • Shashikant Dubey, Support Worker (Home & Living)
  • Christine Blackwell, Instructor (Day Programs)
  • Sandra White, Instructor (Day Programs)
  • Aaron Sawers, Support Worker (Home & Living)
  • Kylie Grau, Support Coordinator
  • Leala Uytenbogaardt, Instructor (Day Programs)
  • Elly Gill-Renouf – Team Leader Bendigo (Home & Living)
  • Krystyna Krasny, Instructor (Day Programs)
  • Jack Reed, Instructor (Day Programs)
  • Emma Scally, Instructor (Day Programs)

Marketing Team

There have been some changes to the Marketing team!

Justin Bruce is undertaking a new role specific to Hidden Disabilities as the Director of Hidden Disabilities, due to growth opportunities with the Hidden Disability Sunflower Program.

Kelly Smith has been promoted to Marketing Manager and will be responsible for leading the Marketing team with implementing lots of exciting new marketing initiatives.

Congratulations to both on their appointments!

 

New Employee Workplace Wellbeing & Benefits Program Launched!!

We are excited to announce that we have recently launched our partnership with Flare Benefits. Flare Benefits offers all staff savings with hundreds of well-known brands on essential and everyday expenses like groceries, food, fuel and health. This is a great way to help reduce the impact of the current cost of living.

How to access the Benefits?   You can access the Flare Benefits Program by logging into your Elmo People Hub account.

Username: Your Bayley House email address

Password: If you can’t remember your password you can reset by clicking on the ‘Forgot Password’ option.

A snapshot of participating brands include:

 

Health & Wellbeing

We have had another great turn out of staff attending our latest Health & Wellbeing sessions run by Penny Scott, GM Arts Hub. If you’d still like to attend, the details are:

Location: Nepean Office, 928 Nepean Highway, Hampton East

Date & Time: 8.45-9.15am for 5 weeks until Wednesday 12 September

 

R U OK?Day 2023

R U OK?Day 2023 is Thursday 14  September. It is a national day of action to remind us that every day is the day to ask, ‘are you OK?’ and start a meaningful conversation whenever you spot the signs that someone you care about might be struggling with life.

In recognition of R U OK?Day this year we will be sharing some resources and tips that might be useful to support someone going through a tough time in their life.

 

Culture Squad – Calling for Expressions of Interest to Join!

The People & Culture team have formed a ‘Culture Squad’ – a group that is self-organised and meets to come up with events and initiatives to bring our culture and values to life.

We are keen for staff across the organisation to join so we know what is of interest and benefit for all of our people!

We would love for you to get involved! If you would like to join our Culture Squad or have any questions about what is involved, please email our team.

 

Grow

We grow and learn best when we are in our ‘Learning Zone’.  What are you going to do this month to get into your learning Zone?

Check out this short article and video on how to navigate the learning Zone Model!

 

New P&C Programs Launched!

This month we launched two programs to support our staff to grow and thrive.

Bayley House Connect – Leadership Development Program

The Connect Leadership Program is designed for people leaders at Bayley House with the purpose of building their capabilities to enhance employee experiences and build high performing teams through better conversations, effective leadership, and values-driven culture. You can read more about the program here

 

Bayley House Embracing Change Program

Over the coming months People & Culture will be scheduling Embracing Change workshops, designed for all staff at Bayley House. 

Change is inevitable (and constant). Being aware of how we ‘see’ change can help us to shift our mindset from being scared or resistant to seeing the positive and opportunities that often come with change.

The workshop will provide staff with some reflection exercises to identify their own change response and tips and tricks to grow and thrive through change.

 

What’s new on the Learning Hub

New training courses are constantly being added to the Learning Hub. Check out these new courses including:

  • Learning From Failure
  • Running Effective Meetings
  • Improve your listening skills

 

Benestar Best You Program

Our EAP and Health & Wellbeing provider, Benestar is undergoing a rebrand to TELUS Health over the coming months. More information to come!

In the meantime please continue to access the services here

 

As always if you have any questions, please email the People & Culture team.

 

 

14 July

Welcome to July!

We are thrilled to introduce our New Staff

A big welcome to these staff who have joined us recently!  We are excited to have you join the team.

  • Michelle Catania, Instructor (Day Programs)
  • Michelle Hayward, Director of Philanthropy
  • Ciara Halliday, Instructor (Day Programs)
  • Chester Bruce, Fulfilment Coordinator, Hidden Disabilities
  • Helen Kharkov, Instructor (Day Programs)
  • Giselle Morgan, Support Coordination Manager

Employee Experience Survey Closing Soon!

Let us know how we’re going…

There is still time to complete your Bayley House Employee Experience Survey.

Look out for the reminder email sent to your Bayley House email address this week from Culture Amp.

Please contact People & Culture if you haven’t received an email.

Grow

What’s new on the Learning Hub

Over the coming months we will be sharing some exciting people programs with you. In the meantime, check out these new courses on the learning hub:

  • Learning From Failure
  • Running Effective Meetings
  • Improve your listening skills

 

Lead

Giving & Receiving Feedback

In previous posts we discussed how it can be helpful to view giving feedback through a positive lens. Using tools like the SBIA Model can be impactful for providing clear and specific feedback for reflection and action.

Have you tried using this approach? Here are some more Podcasts & resources you can tap into whether you are giving or receiving the feedback:

 

 

 

Did you know People Leaders have a range of resources you can access in Culture Amp to help you lead your teams. These are interactive, practical and refreshed regularly for ongoing learning.

Check out Playbooks and Skills Coach under the Development section…

Some courses you might like to explore include:

  • Resilience: Build & practise tools to increase your team’s physical, emotional, and cognitive resilience.
  • Leading Change Skills: Help prepare your teams to adapt and thrive.

If you need support accessing these resources please contact [email protected]

 

Thrive

Health & Wellbeing Program

New sessions times coming in August!! Due to fantastic feedback from our first program, we are running another 5-week program.

Run by our very own Penny Scott, GM Arts Hub / Day Programs, the program is ‘opt-in’ and open to all staff to attend & focuses on awareness of stress and practical tools and strategies to effectively manage stress at work and in your daily life.

Location: Nepean Office, 928 Nepean Highway, Hampton East

Date & Time: 8.45-9.15am for 5 weeks commencing on 15 August.

Please confirm your attendance by emailing Penny ([email protected])

Benestar Best You Program

Best You is a professional, confidential coaching and support service, which is free for you and your eligible family members!

Whether you are looking for support to get your finances or health on track, or going through a challenging life experience, Benestar can help provide the motivation or support you need to navigate through your situation.

Check out their updated Best You Guide to learn more about what’s available.

Wellbeing

Financial Wellbeing Sessions with Beyond Bank.

During what is a stressful time for many, Beyond Bank is committed to helping you better manage your money. Now is a great time to track your spending to look for ways to save money and cut back on unnecessary expenses.

Look out for an invite to our financial wellbeing sessions with a Beyond Bank representative. More information here. 

Lodging your 2023 Tax Return

The ATO offers a range of help and support options to help you lodge your tax return. More information can be found on the ATO website.

Or check out these additional tax tips.

Careers at Bayley House

Do you know someone who might be interested in joining our fantastic team?

Click here to refer!

The Perks!

  • Competitive Rates
  • Fantastic Culture
  • Learning and development Opportunities

Spread the word and bring exceptional talent to Bayley House!

EARN UP TO $200 BONUS FOR EACH SUCCESSFUL REFERRAL.

(Terms and Conditions apply. Refer to 7.1 Recruitment and Selection Policy on QMS for program guidelines and eligibility)

 

As always if you have any questions please send us an email 

People and Culture Team

 

 

 

14 June 2023

Welcome to June!

New Staff

A big welcome to our new team members! We are thrilled to have you on onboard!

  • Michelle Hayward: Director of Advancement, ED Philanthropy
  • Clodagh Doohan: Instructor, Day Programs

 

Grow

Mid-Year Performance Check-in

It’s time to reflect on your achievements and recognise your efforts so far. It’s essential to take a moment to acknowledge how far you’ve come and give yourself credit for all that you have achieved. To help prepare for the upcoming Mid-Year Performance conversation, please take some time to complete your self-reviews online.

Performance Check-in Tips for Employees

 

Be Digital Proof

Unlock a world of opportunities in the tech landscape with General Assembly’s cutting-edge learning resources and pave your way to success in the ever-evolving world of technology.

Upcoming Free Workshops

  • Intro to UX Design
  • Data Analytics Info Session
  • User Experience Design
  • Digital Marketing
  • Intro to Coding
  • Psychology of Change

Explore More

 

7 Habits of Highly Effective People

Our character is a composite of our habits, which factors heavily in our lives. Because habits are consistent, unconscious patterns, they constantly express our character and result in our effectiveness or ineffectiveness.

Learn more

 

Careers at Bayley House

Do you know someone who might be interested in joining our amazing team? Refer now for a referral bonus!

 

Internal Job Vacancies

Department: Bayley Arts

We are recruiting for the position of Team Leader for Bayley Arts.

Please send your resume and a cover letter through to Penny Scott

 

Department: Home & Living: Residential Services 

We are recruiting for the position of Team Leader for Residential Services.

Please send your resume and a cover letter through to Kapil Bhatia

 

People Policy Updates

Anti-discrimination, Bullying and Harassment Policy

7.19 Anti-Discrimination and Harassment

Recruitment and Selection

5.13 Internal Applications and Transfer

 

Lead

Self-Kindness for Leaders

It is tough to be a leader today. You need to both drive business results in a complex, fast-paced, rapidly changing environment and support and care for your people. If you lead others, a commitment to be kinder to yourself is necessary for several reasons.

Learn More

 

Multipliers: How the Best Leaders Ignite Everyone’s Intelligence

The best leaders are Multipliers who bring out the intelligence in others. Discover how to become a Multiplier and deliver high performance by accessing and growing the capabilities of the people around you.

Learn More

 

The Magnificent 3 Leadership Podcast

We looked at our most popular podcasts over the last quarter and wanted to share with you our “magnificent 3” podcast episodes!

  1. The Invisible Threat Between Inclusion, Wellness, and Performance.
  2. Finding Focus as Leaders.
  3. How leaders can drive change effectively.

 

Thrive

Financial Wellbeing

Financial wellbeing is about having the financial freedom to make choices that allow you to enjoy life.

Explore Beyond Blue’s Financial Wellbeing Resources

 

Around the Ground

Bayley Arts Tour

As the final strokes of construction brush against the canvas of our new Bayley Arts Hub, we’ve had the opportunity to see the amazing progress the team is making. Guided by our passionate leader Warwick Cavanagh the tour through the halls of this exciting space allowed us to witness firsthand the vision and remarkable transformation taking place which symbolises our commitment to excellence, quality, connection, and creating a space for meaningful community engagement.

 

Bayley House Values in Action

We encourage and nurture inclusive and meaningful connections with peers, with supports and with the community.

Part of this connection is ensuring we are all doing what we can to contribute. Over this past week, we have been supporting the Cancer Council Australia Biggest Morning Tea. Bayley House began supporting this initiative many years ago and it is now something the entire organisation participates in. This year $380 was raised to support the Cancer Council.

It is a moment for us all to reflect, to connect and to support a cause that we feel is important.

As always if you have any questions please send us an email 

People and Culture Team

 

 

 

12 May 2023

 

Welcome to May!

 New Staff

A big welcome to these staff who have joined us recently!

  • Ramesh Shrestha, Support Coordinator
  • Kapil Bhatia, Operations Manager, Home & Living Support (SIL)
  • Astra Balzan, Operations Manager, Home & Living Support (STA)
  • Jessica Roberts, Bayley Arts Marketing Coordinator

 

Health & Wellness

 

 

A reminder that Penny Scott, GM Day Programs / Arts Hub is running sessions on wellness and stress management this month.

Location: Hall, 52 Middle crescent Brighton

Time: 8.15am – 8.45am

Dates: every Tuesday for 5 weeks starting Tuesday 9 May and final session Tuesday 6 June

If you’ve missed the first session, it is still possible to attend so please RSVP to Penny.

 

The Art of Performance Review

 

Last month we introduced the SBI Feedback model. As we head into our Mid-Year Performance Check-ins, here are some more tips on how to have meaningful performance conversations…

  • Set the scene – prepare well and make people feel at ease.
  • Provide effective feedback using tools such as the SBI Model.
  • Set meaningful and challenging goals using effective goal setting techniques, such as SMART goals.
  • Be aware of biases.

More resources:

 

The Magnificent 3 Leadership Podcast

We looked at our most popular podcasts over the last quarter and wanted to share with you our “magnificent 3” podcast episodes!

  1. Leading Yourself: Good leadership isn’t just about leading others. It’s about knowing how to lead yourself first. Discover concepts around leading yourself and how it can elevate both you and the people around you.
  2. How to Become a Humble Leader: Learn why being a humble leader is not a sign of weakness, but a strength to manifest throughout your career.
  3. How to Have Better Conversations: Get tips on how to approach any conversation—at work or outside of work—thoughtfully, purposefully, and with confidence.

 

What’s new on the Learning Hub

We’ve added new course to Elmo this month, including the following – so login and check them out!

  • Cross cultural communication
  • Mentoring others

 

People Policy Updates

Parental Leave

Procedures

  • 5.8 Extension of period of parental leave
  • 5.10.7 Government Paid Parental Leave Scheme
  • 5.10.8 VDSA Parental Leave Entitlement

New Policy

  • 7.27 Managing Underperformance

Melbourne Disability Staff Recognition Awards Gala

Congratulations to all our staff who were nominated for the Disability Staff Recognition Awards Gala held in April!

We are excited to announce that Caroline Glass won the Support Worker of the Year Award for going above and beyond and showing professional excellence when supporting others. Congratulations Caroline on this fantastic achievement!

 

 

13 April 2023

Welcome to April! We are excited to share the programs that we have been working on and important information to create great people experiences for you.

Please join us in welcoming Shalimar Abago, who has recently joined Bayley House as Head of People and Experience.

We are excited to share our People and Culture Team Charter which will guide us in creating great experiences for our people now and in the future.

Welcome to our new starters!

A big welcome to these new staff members who have joined us recently:

  • Sarah Bourke, Instructor Day Programs
  • Kaitlyn Bennett, Client Services Officer, Client Services
  • Shalimar Abago, Head of People & Experience, People & Culture
  • Alice Duong, Instructor, Bayley Arts
  • Tadiwa Makwara, Residential Support Worker, Leonard

 

Health & Wellness

Join us for a series of impactful sessions on wellness and stress management with our very own Penny Scott, GM Day Programs & Art Hub.

Learn practical tools and strategies to effectively manage stress at work and in your daily life.

The program is ‘opt-in’ and available for all staff to attend.

Stress Management Program

Location: Hall, 52 Middle crescent Brighton

Time: 8.15am – 8.45am

Dates: every Tuesday for 5 weeks starting Tuesday 9 May and final session Tuesday 6 June

If you would like to attend please RSVP below or email Penny Scott [email protected]

 

Giving Feedback

We all need people who will give us feedback. That’s how we improve – Bill Gates

 

All too often we see feedback as scary or negative. Feedback is a gift. It shows that someone cares enough about us to help us learn and grow.

The SBIA Model is an impactful tool for providing clear and specific feedback for reflection and action.

More resources:

 

What’s new on the Learning Hub

We’ve added new course to Elmo this month, including the following – so login and check them out.

  • Stress Management
  • Managing Budgets
  • Finance for non-financial professionals
  • How to communicate effectively

 

Keen for more learning?  

Help us find the learning resources that are right you and your development goals by answering the quick 2 minutes survey below.

 

Benestar Best You Program

Benestar has set up free information sessions for staff that covers what support is available to employees and the different ways to access support.

Thursday 13 April 12 pm Register here
Thursday 15 June 12 pm Register here
Thursday 17 August 12 pm Register here
Thursday 12 October 12 pm Register here
Thursday 07 December 12 pm Register here

 

As always if you have any questions please email the People & Culture team!

People and Culture Team

 

23 January 2023

We are pleased to share with our staff team, an open letter from the Minister for the National Disability Insurance Scheme and Minister for Government Services, the Hon Bill Shorten MP acknowledging you contribution to supporting people with disability through the COVID-19 pandemic.

You can read the open letter, in full, here.

Note: Please consider our Social Media and Internet policy before you post Bayley House related content.

It lives in our All Staff TEAM / QMS / Policy and Procedures Manual / Section 9. External Relations & Fundraising

Staff Engagement Survey – Oct 2022

Thank you to all staff who completed our Engagement Survey in October. We conducted our Survey using the Culture Amp platform which allows us to draw powerful insights into our overall engagement, what we are doing well and not so well, what’s important to you and what we should focus on.

Below is a summary of the survey results and more information on where we go from here.

Our participation Rate

73% of our staff completed the Survey, which is fantastic result.

A high participation rate is important because it helps to ensure we have a true measure of how emotionally connected our staff feel to Bayley House and where we need to continue to focus our People Strategy efforts over the next 3 years.

Our Overall Staff Engagement

Bayley House’s over all engagement score was 73%. This score is based on specific engagement questions that we asked you in the survey that collectively create a robust engagement measure.

What’s Working

The survey asked staff a series of questions on factors that impact staff engagement and satisfaction.

Overall staff felt most positive about the following with over 75% of staff answering questions associated to these factors as either ‘agree’ or ‘strongly agree’.

  • Social Connection
  • Management
  • Enablement
  • Alignment & Involvement
  • Work & Life Blend

What’s Not Working

Overall staff felt the least positive about the following factors, with 20% or less of staff answering questions associated to these factors as either ‘disagree’ or ‘strongly disagree’.

  • Collaboration & Communication
  • Feedback & Recognition
  • Action

Next Steps

In the new year managers with People & Culture with meet with staff teams to debrief you on your Engagement Survey results.

We will collaborate with staff teams to discuss survey feedback in more detail and understand what is important for you.

The purpose of this is for staff teams and managers to create action plans by the end of March.

People & Culture

11 Jan 2022

New COVID rules

COVID rules are changing rapidly and it’s hard to keep up.  Here’s some information that may help in case you are a close contact or test positive to COVID…

If you test positive do this…
https://www.coronavirus.vic.gov.au/checklist-cases

If you have been told that you are a close contact, do this…
https://www.coronavirus.vic.gov.au/checklist-contacts

What is a close contact?

  1. Household or household-like contacts – You have spent more than four hours with someone who has COVID-19 inside a house, accommodation or care facility (Accommodation houses and Short Stay).
  2. Other contact – Someone who has COVID-19 has informed you that you are their social contact, or a workplace or education facility has informed you that you are a workplace or education contact (Day Service and CLR).

Rapid Antigen Tests

https://www.coronavirus.vic.gov.au/rapid-antigen-tests#key-points
(You can purchase a test kit from supermarkets, pharmacies or online from selected suppliers)

Employee Support

Please remember that our Employee Assistance Program (Benestar) is available to all staff and their direct family members. Benestar has recently expanded its clinical network to offer the right care at the right time, the right way, with the right person. We encourage you to make use of the service if required. For a confidential conversation please contact Benestar on 1300 360 364 or you can access via the Benestar website

Useful links

Fear of contracting COVID and how to cope Beyond Blue

Managing your mental health when you have COVID-19 – Beyond Blue

7 Jan 2022

In light of the current COVID-19 climate in Victoria and the increased rate of transmission of the Omicron we have decided to increase our current PPE process that is in place as standard precautions within our Accommodation houses.  We do not anticipate that this will be ongoing but necessary over coming weeks in order to keep staff and residents as safe as possible and to ensure ongoing availability of our workforce to maximise continuity of care for all residents.  The new requirements are as follows;

  1. All staff are to continue to wear face masks and face shields or goggles at all times when in our Accommodation houses, however the Surgical masks currently being worn are to be replaced with the N95 masks ( N95 masks must be changed every 4hours or earlier if heavily soiled).
  2. Staff will now also need to wear long sleeved gowns when on shift.
  3. Gloves are not required unless a possible or confirmed case is identified, strict hand hygiene either with soap and water or alcohol rub remains the most important barrier and must be completed at all relevant times (see handwashing posters.
  4. No donning and doffing stations or posters for zones are required to be in place– unless there is an actual or potential positive COVID case identified in the home.
  5. Wherever possible staff are to take breaks outside.
  6. Only 1 person can be in the staff room for breaks at a time.
  7. Remove all surgical masks and replace the supply at our entries/sign in stations for visitors with an N95 mask.
  8. Wherever possible maintain 1.5mtr distance from others particularly colleagues when on shift

Please note these changes are only to be implemented for staff on shift when working in our Accommodation homes.  If you are supporting a client in the community the additional PPE is not to be worn. N95 masks should however remain in use.

If you require further clarification or have questions please speak with your team leader.

Stay Well, stay safe.

Andy Gabriel
GM Home & Living Support

4 October

In alignment with the recently announced vaccination requirements issued by the Victorian Government. All disability sector (Bayley House) workers currently classified as an Authorised Worker will be required to be vaccinated with first doses required by 15 October and a second dose by 26 November. Read more here

Aligned with this requirement, Bayley House will continue to collect evidence of vaccination for staff with the purpose of understanding and reporting on our workforce COVID vaccination status. We ask that you submit your vaccination status and evidence HERE If you have already provided your vaccination certificate you DO NOT need to do so again.

Your leaders and managers are here to assist you in meeting your required vaccination obligations by the 15th of October. Please make contact and seek confirmation if you are unsure of your personal requirement.

Regards

Anthony Di Battista

GM People & Culture

10 September

We are excited to launch our revised Bayley House Staff Engagement Survey.

For us to keep improving on the way we do things at Bayley House, it is really important that we listen to what’s important to you.

Your feedback matters. It will provide information that will help shape and define what people programs we focus on and improve how we connect and communicate as an organisation.

The survey will take about 10 minutes to complete online. It’s open now and closes on the 24th September at 6pm. The survey is anonymous and all responses will be kept confidentially within People & Culture.Staff Satisfaction

Once everyone’s feedback has been received, People & Culture will review the responses and provide a summary of the results to staff.

You can click on this link or the QR Code using a mobile device.

If you have any questions please speak to your manager or alternatively contact Hannah Dart, People & Culture on [email protected] or 9982 1539

 

25 August

Thank-you to all who have responded to the questions that went out to all staff regarding COVID19 vaccinations. We continue to see our government providing greater opportunity for disability workers to be vaccination with a “Vaccination Blitz” announced this week. This is a great opportunity for our people, regardless of age, to receive a vaccination and be part of the roadmap out of the COVID19 pandemic.

We will continue to provide opportunities for our staff to take part in these essential activities and have in place the following initiatives to support the rollout:

  • Bayley House will continue to run our vaccination program with Aspen with the second session occurring on 1 September 2021. Please register interest with Leonie
  • Bayley House will support staff to receive vaccination by:
    • Providing paid time off to attend a vaccination clinic – please discuss and schedule with your manager
    • Supporting staff who experience symptoms post vaccination

Our objective is to understand the percentage of staff who are vaccinated and ensure we are doing our best job to provide a safe and COVID free work environment for staff and clients.

If you have not had a chance to respond to our recent survey, please follow this link.

20 August

Re: Provision of proof of COVID19 Vaccination

I hope this communication finds you well and safe.

In this ever-evolving scape, Bayley House is now in the lawful position to ask our staff to provide evidence of their COVID vaccinations. This is another positive step forward aligned with our commitment to the health, wellbeing and duty of care for all staff, clients, contractors or visitors who attend all BH sites. It also represents a positive step forward towards Victoria reaching vaccination targets with the objective of minimising the impact to our community through lockdowns.

To simplify and ensure security of data, the data collection process we have set up is an online form within our BH IT network. This request includes providing your name, department and uploading your digital certificate of the vaccination. A guide on obtaining this information is included in the included FAQs.

I thank you all for your cooperation and resilience as we continue to redefine normal through this pandemic. As always, please reach out to me or the P&C team should you have any questions.

Staff Vaccines

We ask that this information is provided by Wednesday the 25th of August.

Kind Regards

Anthony Di Battista
GM People & Culture

To Complete the form on your mobile device, please scan the QR code on the right.

To complete on your computer or laptop, please follow this link.

FAQs

Simple steps to provide evidence of COVID19 vaccination

  1. Go to your MyGov login and download your COVID19 Vaccination certificate. (MyGov Login)
  2. Follow the link to the staff vaccination submission form. Complete the required details and upload the certificate to the form (Link to submission form)

Where can I get the required evidence of my vaccination?

Your proof of vaccinations can be found in your MyGov ID. You can access this location HERE. There are comprehensive guidelines for access to this information located HERE.

What if I don’t have a MyGov ID?

It is assumed that most staff have this set up already as you would have access to your annual payment summaries through this link. If you don’t have one set up you will need to set one up on the MyGOV site by selecting create ID. (LINK)

I have logged in but can’t find my certificate?

After you have logged in to the MyGov site you will need to follow the link to the Medicare page. This is where your health data is located. If you have not linked this service, there is a simple step to do this online or alternatively you can call Medicare for assistance. There are clear prompts on the website to assist with this.

Am I required to provide this information?

Yes. Bayley House is able to legally request this information as it is considered a “lawful and reasonable direction”.

What if I am unable to be vaccinated for medical reasons?

We ask that staff who are unable to be vaccinated for medical reasons advise us of this fact with a letter or certificate from their doctor. In this circumstance we are committed to discussing and finding the most responsible solution to ensure both yours and our client’s safety and wellbeing.

What if I have not been vaccinated?

If you have not been vaccinated, we will need to be advised and the form allows you to do this. We will work with you to ensure you find the quickest solution to receiving a vaccination.

What if I refuse to be Vaccinated?

Bayley House, based on assessment of risk to staff, client and obligations to all persons who may enter our worksites assess that we require all staff to receive COVID19 vaccination. For staff who are unable to meet this obligation we will seek to understand the reasons and find the least impacting solution for all parties involved. We acknowledge this is a shared space of both individual and organisation needs.

Further Resources

It is important that all staff take steps to ensure they are informed and making the right choice for themselves. The below links are some resources that can provide further information on this topic.

Links to information and services:

16 August

IMPORTANT COVID19 UPDATE
Changed Victorian Lockdown Restrictions from 11.59pm Monday 16th August 2021 

Dear Team, 

I hope this message finds you safe and well. With the recent announcements from the Victorian Government regarding increased restrictions we would like to inform you that there will be no major alterations to how we are operating our services or programs.  

During this next phase of lockdown, we encourage you to be vigilant and follow the restriction requirements to ensure both continuity of service at Bayley House and to ensure yours and/or your families wellbeing. 

The Leadership Team acknowledges the individual pressures that may occur during these times. We encourage you to reach out to your manager and/or make use of the Staff Employee Assistance Program should you need to do so.  

Below are some key facts relating to your role, please read through and touch base with your manager should you have any questions or concerns.  

Kind Regards 

Anthony Di Battista
GM People & Culture 

Revised Restrictions  

From 11.59pm Monday 16th of August 2021 there will be increased restrictions relating to the current lockdown and restrictions in place in Victoria.  

These changes to the restrictions are: 

  • Permits for authorised work will be re-introduced 
  • Curfew from 9pm to 5am everyday – this will be enforced from Monday at midnight. But the premier is asking for people to follow the rules from 9pm. 
  • Exercise is to be done alone or with one other person. A husband and wife may go for a walk and if they have dependent children they can join, groups larger than that are not allowed. 
  • No removal of masks to drink alcohol 
  • Playgrounds, basketball courts, skate parks and exercise equipment will be closed from midnight 
  • Restrictions on religious broadcasts – the same production crew must be used and you cannot have rotating crew members. 

A full list of restrictions in effect for Victorians is available here.  

Bayley House Impact 

Please review the below in regard to your specific area of work 

  • Residential: remains an essential service; no visitors permitted; Day Service and Transport: services will resume as normal but following the density limits set out by DHHS.  Masks will be mandatory at all times inside and outside.   
  • STA service continues as per current bookings, no new bookings will be taken. 
  • Community Access: services will look to recommence in alignment with DHHS guidelines. 
  • Corporate: staff are to continue to work from home; admittance to Nepean office permitted for critical work purposes only which, in all cases, must be approved in advance by a General Manager 

In addition, a reminder that a single use surgical face mask must be worn by staff at all times (indoors/outdoor) in the provision of client service.   

Permitted Workers / Travel Permits 

Permits for “Authorised Workers” are required. Managers will be responsible for issuing these and it’s the responsibility of staff to ensure they have one with them when attending the workplace. Staff identified as essential (authorised) workers (all Residential staff) are also encouraged to carry their Bayley House identification.  If you do not have Bayley House identification, please contact your team leader or manager. 

Other Information 

  • Exposure Sites: a full list of current exposure sites and testing/isolation instructions is available here.   
  • Vaccination: We continue to strongly encourage all staff to consider vaccination. Current information relating to the Vaccination Rollout Program can be viewed here. Bayley House supports the NDS policy that all client facing staff in the disability sector should be vaccinated in order to best protect the clients we support. We thank all staff for their understanding over the past weeks lockdown and equally, your support as we re-emerge.  Should you have any queries, please contact your team leader, manager or general manager. 

27 July

IMPORTANT COVID19 UPDATE

Revised Restrictions

From 11.59pm Tuesday 27/07, Victorian’s can leave their residence for any reason and can travel beyond 5km from their residence.  Tomorrow will also see a return to onsite learning for school children.

Whilst restrictions have eased, a number remain in place. A full list of restrictions is available here.  It is important to note these restrictions do not commence until 11.59pm tonight, with earlier restrictions remaining in place until then.

Bayley House Impact

The easing of restrictions means the following:

Residential: remains an essential service; no visitors permitted; Day Service and Transport: services will resume as normal but following the density limits set out by DHHS. Masks will be mandatory at all times inside and outside.  A gradual return to Community Based activities will occur.

Community Access: services will recommence following DHHS guidelines.

Corporate: we are asking staff to continue to work from home; admittance to Nepean office permitted for critical work purposes only.

In addition, a reminder that a single use surgical face mask must be worn by staff at all times (indoors/outdoor) in the provision of client service.

Standdown of Staff

All staff will return to their duties from Wednesday 28 July and we wish to thank the many staff for their flexibility in being redeployed across the service.

Infection Control

For those staff remaining onsite in the provision of client service, remember to wash your hands properly, maintain physical distancing, sanitise regularly, and follow the published requirements for the use of PPE.

If you are unwell and/or have any COVID19 symptoms, do not attend the workplace, get tested and isolate.

Permitted Workers / Travel Permits

There are no required travel permits however staff identified as essential (authorised) workers (all Residential staff) are encouraged to carry their Bayley House identification.  If you do not have Bayley House identification, please contact your team leader or manager who can supply other evidence of your essential work.

Other Information

Exposure Sites: a full list of current exposure sites and testing/isolation instructions is available here.

Vaccination: We continue to strongly encourage all staff to consider vaccination. Current information relating to the Vaccination Rollout Program can be viewed here. Bayley House supports the NDS policy that all client facing staff in the disability sector should be vaccinated in order to best protect the clients we support.  We thank all staff for their understanding over the past weeks lockdown and equally, your support as we re-emerge.  Should you have any queries, please contact your team leader, manager or general manager.

Kind Regards

Anthony Di Battista
GM People, Culture and Quality

 20 July

IMPORTANT COVID19 UPDATE

Victorian Lockdown Extended from 11.59pm Tuesday 20 July 2021

As many of you are now aware the current lockdown for Victoria has been extended by a further 7 days. This means the lockdown end date will be Tuesday 27 July @ 11.59PM

Lockdown Restrictions

As part of these measures, the following restrictions are to apply and are expected to remain in place until further notice has been provided by the Victorian Government.

  • Five reasons to leave home: essential shopping, provide/receive care; authorised work; exercise; receive COVID vaccination
  • Mask to be worn at all times (indoors/outdoors) other than own residence
  • Other restrictions apply and are expected to be published on the DOH website shortly.

Bayley House Impact

Naturally, these restrictions impact the services we provide to our clients.  As a result, the following will apply during the lockdown period:

  • Residential: remains an essential service; no visitors permitted; no new respite bookings (existing bookings can attend); some residences may offer in-residence day activities
  • Day Service and Transport: services suspended separate advices will be sent out on this
  • Community Access: services suspended
  • Corporate: staff to work from home; no admittance to Nepean office permitted

In addition, a reminder that a single use surgical face mask must be worn by staff at all times (indoors/outdoor) in the provision of client service and eye protection is required in all residential settings by all staff.

Standdown of Staff

The extension of the lockdown will result in continued suspended services in Day Service, Transport and Community Access.  A standdown of some staff in these areas will occur. A separate email will be sent to affected staff to explain the impacts of this. We anticipate we may be able to redeploy staff to support critical 1:1, 1:2 support on site, operate in-residence day activities and/or online activities.

Infection Control

For those staff remaining onsite in the provision of client service, remember to wash your hands properly, maintain physical distancing, sanitise regularly, and follow the published requirements for the use of PPE.

If you are unwell and/or have any COVID19 symptoms, do not attend the workplace, get tested and isolate.

Permitted Workers / Travel Permits

There are no required travel permits however staff identified as essential (authorised) workers (all Residential staff) are encouraged to carry their Bayley House identification.  If you do not have Bayley House identification, please contact your team leader or manager who can supply other evidence of your essential work.

Other Information

Exposure Sites: a full list of current exposure sites and testing/isolation instructions is available here.

Vaccination: We continue to strongly encourage all staff to consider vaccination.  Current information relating to the Vaccination Rollout Program can be viewed here. Vaccination continues to be one of the five reasons to leave home.

We thank all staff for their understanding regarding this lockdown.  We anticipate the Government will provide further information early next week on the easing of this restriction.  In the interim, should you have any queries, please contact your team leader, manager or general manager.

Kind Regards

Anthony Di Battista
GM People, Culture and Quality

15 July

IMPORTANT COVID19 UPDATE

As many of you are now aware, Premier Daniel Andrews has announced a five-day lockdown for Victoria to commence at 11.59pm Thursday 15 July 2021.

Lockdown Restrictions

As part of these measures, the following restrictions are to apply and are expected to remain in place until 11.59pm Tuesday 20 July 2021:

  • Five reasons to leave home: essential shopping, provide/receive care; authorised work; exercise; receive COVID vaccination
  • Mask to be worn at all times (indoors/outdoors) other than own residence
  • Other restrictions apply and are expected to be published on the DOH website shortly.

Bayley House Impact

Naturally, these restrictions impact the services we provide to our clients.  As a result, the following will apply during the lockdown period:

  • Residential: remains an essential service; no visitors permitted; no new respite bookings (existing bookings can attend); some residences may offer in-residence day activities
  • Day Service and Transport: services suspended separate advice will be sent out on this
  • Community Access: services suspended
  • Corporate: staff to work from home; no admittance to Nepean office permitted
  • In addition, a reminder that a single-use surgical face mask must be worn by staff at all times (indoors/outdoor) in the provision of client service.

Standdown of Staff

As a result of suspended services in Day Service, Transport and Community Access, a standdown of staff in these areas will occur.  A separate email will be sent to the affected staff to explain the impacts of this.  We anticipate we may be able to redeploy a small number of staff to operate in-residence day activities and/or limited online activities.

Infection Control

For those staff remaining onsite in the provision of client service, remember to wash your hands properly, maintain physical distancing, sanitise regularly and follow the published requirements for the use of PPE.

If you are unwell and/or have any COVID19 symptoms, do not attend the workplace, get tested and isolate.

Travel Permits

The matter of travel permits has not been raised by the Government in today’s press conference nor is this referred to on the DOH website.  We encourage all Residential staff to carry their Bayley House identification.  If you do not have Bayley House identification, please contact your team leader or manager who can supply other evidence of your essential work.

Other Information

Exposure Sites: a full list of current exposure sites and testing/isolation instructions is available here.

Vaccination: important information on how to book your COVID19 vaccination and preferred vaccination for your age group is available here.  We strongly encourage all staff to consider vaccination.  Vaccination has now been extended to those aged 40-49 in State-based vaccination centres using Pfizer, with vaccination one of the five reasons to leave home.

We thank all staff for their understanding regarding this lockdown.  We anticipate the Government will provide further information early next week.  In the interim, should you have any queries, please contact your team leader, manager, or general manager.

Should you have any queries, please reach out to your team leader, manager, or general manager.

Kind Regards

Belinda Jago
Acting GM People and Culture

25 May

IMPORTANT COVID19 UPDATE

Many of you will be aware of media reports regarding recent community infection of COVID19 in the greater-Melbourne area over the past 24 hours, with Department of Health (DOH) confirming four locally acquired cases in the northern suburbs of Melbourne.

RESTRICTIONS

From 6pm this evening (Tuesday, 25 May 2021), the following restrictions will apply across greater-Melbourne.

Socialising: From 6pm on Tuesday, private gatherings in homes will be limited to five visitors per day and public gatherings will be limited to 30 people.

Mask-wearing: Face masks will have to be worn indoors including at all workplaces in Greater Melbourne. Exemptions apply for people aged under 12 years old.

Schools and Workplaces: Schools and workplaces will remain open with current restrictions. There are no changes to existing density rules. Children in primary schools do not have to wear masks but teachers will need to wear a mask. Secondary school students need to wear masks.

Venues: The government will pause a move to lift the density quotient in outdoor spaces and venues to a maximum of 200 people in spaces smaller than 400 sq m.

Weddings and Funerals: If a wedding or funeral is in a private residence then restriction apply, meaning only five guests are allowed plus the celebrant and one photographer. If a wedding is at a venue, there would be no change to the existing density quota other than the requirement to wear a face mask when not eating or drinking.

Checking in: Use of the Service Victoria QR code service will be mandatory in all venues and facilities required to have mandatory electronic record-keeping from Friday, 28 May.

Travel: Greater Melbourne residents can still travel to regional Victoria but their “restrictions travel with them”. A statement from the government says: “If you visit someone outside of metropolitan, they must not have more than five visitors to their home in that day. If you attend a public gathering outside of Greater Melbourne, it must not be bigger than 30 people”.

A press release from Acting Premier Merlino is available here. It is expected these restrictions will be in place until 4 June 2021.

BAYLEY HOUSE DIRECTIONS

The following directions apply to all Bayley House staff, contractors and volunteers, from 6pm 25 May 2021:

  • Residential: a fitted single use surgical face mask is required at all times indoors (including staff only areas) and is recommend outdoors where distance cannot be maintained.
  • Centre and Community Programs: a fitted single use surgical face mask is required at all times indoors (including staff only areas) and is recommend outdoors where distance cannot be maintained.
  • Corporate: a fitted face mask is required at all times indoors (including staff only areas).
  • Updates will follow from Chris and Natarsha shortly regarding any mask requirements for clients. However, client mask use is recommended where tolerable.

OTHER INFORMATION

  • Exposure Sites: a full list of current exposure sites and testing/isolation instructions is available here.
  • QR Check-in: please ensure all clients and visitors check in using the Services Victoria QR application. When out and about on personal business, we encourage all staff use the QR application.
  • Vaccination: important information on how to book your COVID19 vaccination and preferred vaccination for your age group is available here. We strongly encourage all staff to consider vaccination.
  • Infection Control: remember to wash your hands properly, maintain physical distancing and sanitise regularly. If you are unwell and/or have any COVID19 symptoms, do not attend the workplace, get tested and isolate.

Should you have any queries, please reach out to your team leader, manager or general manager.

Tim Whee
GM People, Culture and Quality

23 April

It is very pleasing to see no community infection of COVID19 within Victoria for some 50+ days. However, this has been somewhat overshadowed by significant delays in the Commonwealth Government’s COVID19 vaccination rollout plan and reports of post-vaccination adverse effects.

As a leadership team, we are so pleased in the way that all Bayley House staff have adapted to the ever-changing circumstances that the pandemic has presented and your unwavering commitment to supporting quality outcomes for our clients.

By way of update, we wanted to share what we know and be very clear about what we don’t know.

Vaccination

Commonwealth Rollout

As reported, there have been significant delays in the Government’s COVID19 vaccination rollout plan. Phase 1A was to see residents and staff in residential care facilities vaccinated some time ago and Phase 1B, being individuals with chronic conditions and disabilities, as well as staff supporting those individuals being somewhat rolled out by now.

At this stage, we still have no advice from the Department of Health as to when onsite vaccinations for residents and staff in residential care facilities will occur. To overcome this, many providers are supporting residents to seek vaccinations from GPs. In addition, there is still no plan from the Department to support onsite vaccination for centre-based clients. More information on the Commonwealth rollout plan is available here.

Vaccines

There has been much media attention over the past few weeks regarding potential and limited adverse effects of COVID19 vaccination, specifically the Astra Zeneca vaccine. Whilst the Government has announced Astra Zeneca vaccine is no longer the preferred vaccine for healthy adults under 50, the vaccine remains available to those over 50 and may be suitable for those under 50 with chronic conditions and disabilities, subject to informed consent. From what we understand, the prevalence of adverse effects of the Astra Zeneca vaccine is 4-6 cases in every 1 million vaccinations (source: Department of Health) – this would equate to 100-150 persons if the entire Australian population were to be vaccinated. More information regarding the Astra Zeneca vaccine is available here.

Published in The Australian yesterday, Victoria’s Chief Health Officer, Professor Brett Sutton, noted “The risk of really serious adverse events is rare” and that “The best vaccine to get is the one available right now.”

Getting Vaccinated

As noted above, the timing of onsite COVID19 vaccinations for residents and staff in residential care facilities is unknown. We can support all clients and their families with GP visits to seek vaccination through 1:1 or irregular supports.

A reminder that staff are eligible for COVID19 vaccination under Phase 1A (residential staff) and Phase 1B (all other staff). Information on vaccination locations is available after completing the Vaccine Eligibility Checker.

Workplace Restrictions

Density Quotient and Distancing Requirements

There have been no changes to the density quotient of 2m2 or distancing requirement of 1.5m. We know the last year has been challenging for our client-facing staff and we collectively applaud each of you for your consistent efforts. Over the past few weeks, we have seen our corporate teams return to the office and it is pleasing to see social distanced collaboration taking place.

PPE Requirements

There have been no changes to PPE requirements for client-facing roles with single use surgical face masks still required. With no community infection, we know it is easy to become complacent, but we still require staff to remain vigilant by ensuring your mask is fitted correctly, using sanitiser and practicing good hygiene.

We do anticipate some change for client-facing roles over the coming weeks and will keep staff informed if and when these are announced.

Flu Vaccination 2021

Onsite flu vaccinations were put on hold earlier this year due to concerns regarding logistical challenges and the vaccine interaction with COVID19 vaccines. With the delay in the COVID19 vaccination rollout we can confirm we can deliver onsite vaccination at Middle Crescent on Wednesday, 12 May 2021, in line with our COVID Safe Plan.

Staff that regularly work at Middle Crescent will be able to receive the flu vaccination at this time, however staff working in residential facilities or Nepean will not be able to receive the flu vaccination at Middle Crescent, due to workforce segregation requirements. Staff not located at Middle Crescent can seek flu vaccination via their GP or you can make a bulk-billed appointment at the Brighton Medical Clinic. Please ensure you advise your treating practitioner if you have or intend to have your COVID19 vaccination within two weeks of your flu vaccination.

We know it has been a challenging year for our clients. The Board and Leadership Team are so very pleased with everyone’s efforts in supporting our clients through these continued challenges. With our strategic plan becoming embedded, we look forward to what we can achieve without the distraction of COVID19.

If you have any questions please contact your team leader or manager.

Thank you 
Bayely House Leadership Team

12 February

IMPORTANT COVID UPDATE

As many of you are now aware, Premier Andrews has announced a five-day lockdown for Victoria to commence at 11.59pm on 12 Friday 2021.

Lockdown Restrictions

As part of these measures, the following restrictions are to apply and are expected to remain in place until 11.59pm on Wednesday 16/02:

  • Four reasons to leave home: essential shopping; provide/receive care; essential work; and exercise (max two hours per day within 5km from primary residence)
  • Mask to be worn at all times (indoors/outdoors) other than own residence
  • No visitors to residence
  • No public gatherings
  • Schools to close (some exemptions expected for essential workers)
  • Child-care to remain open
  • Other restrictions apply and are expected to be published on the DHHS website shortly.

Bayley House Impact

Naturally, these restrictions impact the services we provide to our clients.  As a result, the following will apply during the lockdown period:

  • Residential: remains an essential service; no visitors permitted; no new respite bookings; some residences may offer in-residence day activities
  • Day Service and Transport: services suspended
  • Community Access: services suspended
  • Corporate: staff to remain working from home; no admittance to Nepean office permitted

Standdown of Staff

As a result of suspended services in Day Service, Transport and Community Access, a standdown of staff in these areas will occur.  A separate email will be sent to affected staff to explain the impacts of this.  We anticipate we may be able to redeploy a small number of staff to operate in-residence day activities.  Unfortunately, we are not in a position to fully stand-up online activities in this timeframe.

Travel Permits

The matter of travel permits has not been raised by the Government in today’s press conference nor is this referred to on the DHHS website.  We encourage all Residential staff to carry their Bayley House identification.  If you are yet to be supplied with your identification, please contact your team leader or manager who can supply other evidence of your essential work.

We thank all staff for their understanding regarding this lockdown.  We anticipate the Government will provide further information early next week.  In the interim, should you have any queries, please contact your team leader, manager, or general manager.

If you have any questions please email [email protected]

Tim Whee
GM People, Culture and Quality

January 13

Welcome to 2021!

Please read this important Job Keeper Update

In the 18 Dec People Post we provided staff with a Job Keeper update, see below.

As mentioned, Job Keeper 2.0 ended on 3rd January 2021 and we advised that it would be unlikely that Bayley House would be eligible for Job Keeper 3.0.

Further to this, we confirm that Bayley House is not eligible for Job Keeper 3.0.

Any employees who were receiving Job Keeper top-up payments will no longer receive this benefit effective from 4 January 2021. This will be reflected from the fortnightly pay from 4 -17 January 2021.

If you have any questions please email [email protected]

Hannah Dart
HR Business Partner

2020

December 18

Well, 2020 has been a year of contrast – a year that has gone so very fast, but also so very slow. As you read this month’s PeoplePost, I hope you are fondly thinking of spending time with family and friends over the holiday period and share my optimism for 2021 – we’re almost there!

COVID19

As each week passes, we continue to see no new locally acquired COVID-19 cases in Victoria and the community afforded more and more freedoms. Whilst community and general workplace restrictions have eased, the Victorian Government response for the disability sector has been rightly balanced to ensure risk is appropriately mitigated for all Victorians with disabilities. This has seen greater freedoms for residential clients and greater access to support for clients accessing center-based activities. However multiple safety protocols remain in place for client-facing staff – largely that the requirement for face coverings remain for all staff supporting clients with a disability, both indoors and outdoors.

JobKeeper

In September 2020 we shared the news that Bayley House was eligible for JobKeeper 2.0, being a tier-based payment between 28 September 2020 through 3 January 2021. At the same time, the Commonwealth Government announced JobKeeper 3.0, being a further tier-based payment between 4 January 2021 through to 28 March 2021, with eligibility for JobKeeper 3.0 being assessed by a further review of Bayley House financial position.

It is mixed news that Bayley House is highly unlikely to be eligible for JobKeeper 3.0. It is positive that our financial position has improved, however this likely to mean that both Bayley House, and employees receiving JobKeeper top-up payments, will no longer receive this benefit. As a result, we anticipate all JobKeeper top-up payments will cease after 3 January 2021 and be reflected in the pay on 6 January 2021. Should this situation change, we’ll notify staff immediately.

Corporate Return

In late November, the Victorian Government announced that 25% of office-based workforces may return, with a further 25% able to return on 11 January 2021. 2020 has certainly demonstrated that our corporate teams can successfully undertake work remotely from the office. We will be working with Corporate teams to assess their requirements to work from the office and set up schedules and processes to ensure we support our staff and meet our COVID-Safe requirements. More to come!

Staff Function

COVID-19 prevents us from coming together at the end of the year to celebrate our successes throughout 2020. Over the coming period, the leadership team will be working to set up a celebratory function to occur in early 2021 and we will be in touch with further details.

In the meantime, we do hope you have received our special mug, with artwork by our very own Danny Tong, as a small gesture of our appreciation for all your hard work in 2020. Please email Angela if you have not received or been notified about the collection of your mug.

General Update

Residential Roster

Over the past few months, we have been working hard to assess our residential rostering practices against our recently implemented enterprise agreement. This culminated in late November with the official staff consultation and feedback period. As a result, our revised residential rosters will commence on 4 January 2021. My thanks to all staff involved for their feedback and support.

HR3+ Implementation

21 December 2020 will see HR3+, our new roster/timesheet and payroll system go live. During December, staff and managers have been given a first-hand view of HR3+ and what you can expect from the system. HR3+ will be implemented in two phases, with further developments to be rollout in early 2021 and will see us well into the future. Staff and managers will have received a go-live checklist to complete, via email, in the past few days.

Following go-live, we anticipate some minor payment remediation will be required for residential staff due to the inability of Micropay/WorkBuddy to be able to calculate some aspects of the enterprise agreement. We expect to update impacted staff on this matter in January 2021.

Happy Holidays

On a final note, I wanted to offer all staff and their families my best wishes for a happy holiday season. 2020 has been a big year and we have collectively risen to the challenge to ensure we have continued to support all our clients during this challenging year. As you take time to reflect on 2020 with your friends and families over this period, please be safe and have a lovely break.

Tim Whee
GM People, Culture and Quality